Terms of Sale

Last updated: 9 November 2026

These terms apply when you buy from me as an individual: 1:1 Recover & Thrive Coaching (for yourself or your child), a group programme such as the Brain Power and Performance Accelerator or group trauma recovery sessions, or an online course such as Teach Your Family Havening. Please read them before you buy. By paying, you agree to them. Organisations booking talks, workshops or team coaching will receive a separate written proposal and agreement.

1. Who I am

Services are provided by HT Consultants Ltd, trading as Dr Ruth Mary Allan, company number 03482592, registered office 52 Middle Furlong, Didcot, OX11 7SL, UK. Contact: [email protected].

2. What coaching is, and isn't

Coaching is a collaborative, goal-focused process to help you make changes in your energy, focus, wellbeing and performance. It draws on neuroscience, brain health education, Havening Techniques® and lifestyle change.

Coaching is not medical treatment, diagnosis, therapy, counselling or psychotherapy, and I am not a medical doctor. My doctorate is a PhD in medical imaging and spectroscopy. I don't diagnose or treat any medical or mental health condition or advise you to change prescribed medication. You remain responsible for your own health decisions and for seeking medical advice where needed. If you have, or think you may have, a medical or mental health condition, please speak to your GP before and during our work together.

Results vary from person to person and depend on many factors, including your own commitment. I can't guarantee any particular outcome.

3. Your suitability

Before coaching or a group programme starts, I'll ask you to complete an intake form. If I believe it isn't right for you at the moment, for example if you need clinical support first, I'll tell you, suggest where to get help and refund anything you've paid for services not delivered.

4. Prices and payment

Prices are shown on the website or in your written proposal, in pounds sterling. We are not VAT registered, so no VAT is added.
You can pay in full or, where offered, by instalments. Instalment plans are a commitment to pay the full price; they are not a monthly subscription you can stop at any time.
If an instalment payment fails, I'll let you know. If it isn't paid within 14 days, I may pause your access or sessions until it is.
Any early-bird or discount prices will show the date they end. When an offer ends, it is removed from the website.

5. Your right to cancel (14-day cooling-off period)

If you buy online, by phone or by email, you have a legal right to cancel within 14 days of the day you bought, without giving a reason.

Coaching and group programmes: if you ask me to start within the 14 days (for example by booking a session or joining a group call), you agree to pay for the part of the service provided before you cancel. I will refund the rest. If the service has been fully provided within the 14 days, the right to cancel no longer applies.
Online courses and other digital content: when you buy, I'll ask you to agree to immediate access and to confirm you understand you lose your right to cancel once access begins. If you don't agree, access will start after the 14 days have passed.

To cancel, email [email protected] with your name and what you bought, within the 14 days. I'll refund you within 14 days of your cancellation, using the same payment method.

6. Refunds after the cooling-off period

After 14 days, payments are non-refundable, except:

where I cancel or can't deliver something you've paid for, when you'll get a refund for what wasn't delivered
where the law gives you a right to a remedy, for example if a service isn't provided with reasonable care and skill, or digital content is faulty

7. 1:1 coaching sessions

Sessions take place by video call, or in person by arrangement, and last 60 minutes, unless agreed otherwise.
Coaching packages must be used within 6 months of your first session, unless we agree an extension in writing.
Video sessions are recorded so I can review our work and as a safeguard for both of us. I'll tell you before recording starts. My Privacy Policy explains how recordings are stored and when they're deleted.
Rescheduling: please give at least 48 hours' notice. Sessions cancelled or missed with less notice will usually count as used. I'll be flexible in genuine emergencies.
If I need to reschedule, I'll give as much notice as I can and offer a new time.
If you're more than 15 minutes late, the session will still end at the scheduled time.

8. Sessions for children and young people

Coaching for anyone under 18 must be booked and paid for by a parent or guardian with parental responsibility.
A parent or guardian must attend every session in full, in the room or on the same video call. If no parent or guardian is present, the session can't go ahead and will count as a late cancellation.
Before the first session, the parent or guardian completes a consent form for their child's information.
The parent or guardian remains responsible for the child's welfare, medical care and any medication.
What the child shares is treated with care and respect. If I'm concerned about a child's safety, I'll follow my safeguarding policy, which may mean contacting children's social care or the police.
Sessions last 45 minutes unless agreed otherwise. Sections 5 to 7 apply in the same way.

9. Group programmes

The programme description on the sales page or booking information (dates, number of sessions, format and what's included) forms part of these terms.
Group sessions take place at the published times. If you miss a session, it can't usually be made up individually.
I'll tell you beforehand whether a group session will be recorded and who will be able to see the recording.
You'll have access to programme materials, and any recordings shared with the group, for 12 months from your start date.
Please keep anything other members share in the group confidential, and don't record sessions yourself. This matters especially in group trauma sessions.
If a group programme can't run, for example because too few people have booked, I'll offer you another date or a full refund.

10. Online courses

You'll have access to the course for as long as I offer it, and for at least 12 months from the date you buy.
Courses are for your own and your household's personal use. Please don't share your login or the materials outside your household.
Courses teach self-help techniques for general wellbeing. They are not a substitute for 1:1 support or medical care. If anything in a course feels too much, stop and seek support.

11. Confidentiality

I keep what you share in coaching confidential. I'll only break confidentiality if I believe there is a serious risk of harm to you or someone else, or if the law requires it. If your employer pays for your coaching, I'll only share attendance and anything you agree to. My Privacy Policy explains how I handle your information.

12. Use of materials

Course materials, worksheets, recordings and the Recover & Thrive Method™ remain my intellectual property. They are licensed to you for your personal use only. Please don't share your login or copy, resell or distribute the materials.

13. Ending our work together

You can end coaching at any time by emailing me; sections 5 and 6 explain any refund. I may end our work if you breach these terms, behave abusively, or if I believe coaching is no longer in your best interests. If I do, I'll refund any unused sessions, except where the ending is due to your breach.

14. My liability

I will provide services with reasonable care and skill.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that can't be limited by law, or affects your statutory rights as a consumer.
Otherwise, my total liability to you is limited to the price you paid for the service concerned.
I'm not responsible for delays or failures caused by events outside my reasonable control, such as illness or internet outages; I'll reschedule or refund in that case.

15. Complaints

If you're unhappy with anything, please email [email protected]. I'll acknowledge your complaint within 5 working days and aim to resolve it within 30 days.

16. Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring them in your local courts.